Terms of service

01About these terms

GlazeFlow is provided by VIVID LOGIC, 149 C Al Kabir Town Phase 2, Lahore, Pakistan (“we”, “us”). VIVID LOGIC is a software company based in Pakistan. We built GlazeFlow to help window and door businesses in the United Kingdom; we are not established in the United Kingdom, and these terms are governed by the laws of Pakistan.

These terms are the agreement between us and the business that uses GlazeFlow (“you”). By requesting an account or using GlazeFlow, you confirm that you have read these terms and our privacy policy, that you are authorised to accept them for your business, and that you accept them.

GlazeFlow is software for businesses that survey, design, sell and manufacture windows and doors. It is for business use only and is not offered to consumers.

02Your account

• We review each request for an organisation account and may decline one.
• You decide who in your business has a user account and what each role can do. You are responsible for everything done through your organisation’s accounts.
• Each user must have their own login. Keep passwords and sign-in codes private, and tell us straight away if you think an account has been misused.
• The information you give us about your business must be accurate and kept up to date.

03Prices and payment

• Billing starts on the day we approve your organisation. For a monthly plan, the first month is charged only for the days from that date.
• All prices are in pounds sterling. Invoices are payable within 14 days by international bank transfer to the VIVID LOGIC account shown on the invoice. You pay all bank charges, including any intermediary bank charges, so that we receive the full amount invoiced.
• Before your first payment, and whenever bank details appear to change, confirm our bank details with us by phone. We will never ask you to pay into a different account by email alone.
• The prices above are the full amount you pay us. VIVID LOGIC is not registered for VAT in the United Kingdom and does not add VAT to its invoices. You are responsible for any VAT or other tax your business must account for on services bought from abroad (for UK VAT-registered businesses, usually under the reverse charge).
• If an invoice is unpaid 14 days after its due date, we may suspend access after giving you at least 14 days’ notice by email. If it is still unpaid 60 days after its due date, we may end the agreement.
• We may change prices by giving at least 30 days’ notice by email. A change does not affect a period you have already paid for.

04Users and storage

• Each plan includes 1 user, who can manage the whole system. Every additional user costs £70 per month. Additional users are charged only for the days their account is active in each month. On any day, the included user covers your organisation’s main administrator first.
• Each organisation includes 100 GB of storage for its data and uploaded files, including photos.
• If your organisation goes over its storage, we will tell you. You can then delete data you no longer need, or buy additional storage at £50 per year for each additional 100 GB. Until you do one or the other, we may stop new uploads.

05Renewal and cancellation

• Monthly plans continue month to month. You can cancel at any time. Your subscription ends at the end of the month in which you cancel, and your final invoice, for that month, is sent at the start of the next month.
• Annual plans and additional storage renew for another year unless you cancel before the renewal date. The invoice for the new year is sent on the renewal date.
• Payments are not refunded, in whole or in part, including for unused time or unused users or storage, except where these terms say otherwise.
• To cancel, email us from your organisation administrator’s email address.

06Your data

• Everything you and your users enter or upload remains yours. We use it only to provide, secure and support GlazeFlow for you, and we do not sell it or share it with third parties for their own use.
• Much of it is personal information about your own customers. You are responsible for complying with the data protection and other laws that apply to your business, including having the right to hold that information and telling your customers that it is stored with a service provider based outside the United Kingdom.
• You are responsible for keeping your own copies of any data you need. Download anything you want to keep before your subscription ends. After it ends we keep your data for 30 days in case you restart, and then delete it.
• Your administrator can ask us to delete all of your organisation’s data at any time by email or phone. Once we have confirmed the request, we permanently delete it within 14 business days, as described in our privacy policy.

07Acceptable use

You must not, and must not allow anyone else to:

• use GlazeFlow for anything unlawful, or to store information you have no right to hold
• share logins, or give access to anyone outside your business without our agreement
• copy, resell or make GlazeFlow available to others, or try to extract its source code
• try to break or get around its security, test its security without our written permission, or overload it
• upload anything harmful, such as malware

08Production information and your responsibility

GlazeFlow checks orders and produces drawings, cutting lists, glass sizes, material summaries and other production documents. It does this from the sizes, choices and information your users enter, the cutting rules your business sets up, and supplier catalogue information.

• GlazeFlow is a tool to help your staff. It does not replace their judgement, and you remain fully responsible for checking orders, sizes, specifications and production documents before anything is manufactured, ordered or installed.
• Supplier catalogue information is compiled from information suppliers publish. It may be incomplete or out of date, and suppliers may change their products. Check anything critical against your supplier’s current information.
• The 3D view and drawings illustrate a design. Profile proportions may be approximate and must not be used for measurement.
• Supplier names and product names are trademarks of their owners. GlazeFlow is not affiliated with or endorsed by any supplier.

09Availability and support

• We work to keep GlazeFlow available and reliable, but we do not guarantee that it will always be available, uninterrupted or free of errors.
• We may need to take it offline for maintenance, and will give notice of planned maintenance where we can.
• Support is available by email at info@glazeflow.uk and by phone on +92 313 4900925.
• We keep improving GlazeFlow and may change its features. We will not remove a major feature you rely on without reasonable notice.

10Intellectual property

GlazeFlow, its software, design and documentation belong to VIVID LOGIC. While your subscription is active, you may use GlazeFlow for your own business under these terms. No other rights are granted. If you send us suggestions, we may use them without any obligation to you.

11Confidentiality

Each of us will keep the other’s confidential information private and use it only for the purposes of this agreement, unless the law requires disclosure. This continues after the agreement ends.

12Warranties

We will provide GlazeFlow with reasonable skill and care. Apart from that, and to the fullest extent the law allows, GlazeFlow is provided “as is” and “as available”, and we give no other warranties, conditions or promises, whether express or implied, including about fitness for a particular purpose or the accuracy of any output.

13Liability

• Nothing in these terms limits liability for fraud, or for anything else that cannot be limited by law.
• We are not liable for loss of profits, revenue, business, contracts, goodwill or data, or for any indirect, special or consequential loss.
• We are not liable for the cost of remaking, replacing, re-ordering or re-installing products, for wasted materials or labour, or for claims by your customers, arising from orders or production documents created in GlazeFlow.
• Otherwise, our total liability under or in connection with this agreement, however it arises, is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

14Your responsibility for claims

You will compensate us for any claim, loss or cost we suffer because of information you or your users put into GlazeFlow without the right to do so, your breach of these terms, or your breach of any law that applies to your business, including data protection law.

15Suspension and ending the agreement

• Either of us may end the agreement straight away by notice if the other seriously breaks these terms and does not put it right within 14 days of being asked to.
• We may suspend access immediately if it is needed to protect the security of GlazeFlow or other customers.
• We may end the agreement for any reason by giving 30 days’ notice, and will then refund any fees you have paid for the period after it ends.
• When the agreement ends, access stops. We keep your data for 30 days in case you restart, and then delete it within 14 business days.

16Events beyond our control

We are not responsible for any delay or failure caused by events beyond our reasonable control, such as failures of internet, power or hosting providers, natural disasters, war, civil unrest, government action or banking restrictions.

17Changes to these terms

We may update these terms. If a change is significant, we will tell you by email at least 30 days before it takes effect. If you do not accept it, you can cancel before it takes effect; continuing to use GlazeFlow after that means you accept it.

18Law and disputes

If a problem arises, contact us first and we will try in good faith to resolve it within 30 days. These terms, and any dispute or claim arising from them or from your use of GlazeFlow, are governed by the laws of Pakistan, and the courts of Lahore, Pakistan have exclusive jurisdiction.

19General

• These terms, the privacy policy and any order you place with us are the whole agreement between us about GlazeFlow.
• If any part of these terms is found to be unenforceable, the rest remains in force.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer this agreement without our written consent. We may transfer it to a business that takes over GlazeFlow.
• We may send notices to the email address of your organisation’s administrator. These terms are written in English, and the English version applies.

20Data processing terms

These terms apply to personal information that you or your users put into GlazeFlow, and form part of the agreement. You decide how that information is used; we handle it only on your behalf.

What we handle

Our commitments

• We handle the information only to provide GlazeFlow to you and on your instructions, unless the law requires otherwise.
• We do not sell it, or share it with third parties for their own use.
• Only authorised members of our team can access it, only when needed, and they are bound by confidentiality.
• We keep reasonable security measures in place, as described in our privacy policy.
• We use only the hosting, storage and email providers listed in our privacy policy, and will tell you by email at least 30 days before adding or replacing one. If you object, you may end the agreement before the change and we will refund fees paid for the period after it ends.
• We tell you without undue delay after becoming aware of a breach affecting your information.
• We give reasonable help if you need to answer a request from someone about their information.
• When the agreement ends, or when your administrator asks, we delete the information as described above, within 14 business days.

Where the information is

The information is hosted in Germany and the European Union, sign-in emails are sent through the United States, and our team accesses it from Pakistan. If your business needs a data transfer agreement with us for its own legal obligations, contact us and we will provide one.

21Contact

VIVID LOGIC, 149 C Al Kabir Town Phase 2, Lahore, Pakistan. Email info@glazeflow.uk or call +92 313 4900925.